Frequently Asked Questions

All cruises use an electric supply of 220 volts/50Hz and have 3 most typical electric outlets which are type A, C, and F. Since there is not a grounding hole available, you should bring an adapter for more convenience.

No. Dress code is not compulsory on the cruise. You can wear your comfortable clothes, either casual or formal.

There is no luggage restriction onboard. However, guests are advised to bring the minimum luggage as possible to save space in the transport (if using shared transport) and in the cabin on the ship.

The cruise provides almost everything you need for a comfortable stay. Therefore, you can just bring your suitable clothes by season, some belongings such as comfortable shoes or hiking shoes, swimwear, hat/sunglasses, insect repellents, and required documents such as a valid passport or booking confirmation.

Halong Bay is usually calm and passengers rarely feel the strong motions of the cruise ship. The ship might shake a little in case of storms or tropical monsoons, yet it is not as strong as in the open sea thanks to limestone islands scattered on the bay. If you have seasickness and are a first-timer on a cruise, you are highly recommended to prepare some necessary medicine and inform the crew whenever you need help, they will have some tips to help you improve the situation.

The tour includes the onboard insurance. If you have a long trip, travel insurance covering medical repatriation and trip cancellation should be considered.

Yes. Passengers need to bring a valid passport to check in onboard.

Yes. Extra beds are surcharged and provided upon request.

Yes, WiFi connection is available on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.

Unfortunately, we do not allow any kind of animals on the boat.

If you are pregnant we recommend you have a thorough check up with your doctor before you leave your own country. Unfortunately if you are more than 37 weeks pregnant at the beginning of your cruise we cannot accept your booking. Please tell us when you book how many weeks pregnant you will be at the commencement of your cruise. We will do everything to make your stay with us as comfortable and relaxing as possible and look after you in every possible way. Also remember to update your insurance cover before you travel in case of an emergency trip to the hospital which can be quite expensive.